Our products have been designed to be easy to use in schools and are frequently revised as things change and we learn from our mistakes. Things can and do go wrong from time to time and we aim to provide you with support to get you back to teaching with the minimum fuss.
The most common problems we experience are included in our downloadable FAQ below and are:
| SUPPORT RESOURCES | |
| Download frequently asked questions (FAQ) | FAQ |
| Download our current system requirements document | System Requirements |
| Download our guide to MIS integration (SIMS, Facility, Integris, iSAMS) | MIS Integration |
| Download the latest alfie|qbank manual | alfie|qbank manual |
| View our getting started movie | Getting Started |
| Run our system check | Run System Check |
Support issues can be logged and progress tracked through our support website. Releases, manuals and other useful information are available through the support website in the knowledge base and discussion forums. Subscription to the knowledge base articles and forums will provide email notifications when issues are raised.
Support is available via the support number 01702 393255 or support email support@alfiesoft.com between the hours of:
09:30 – 17:00 Monday – Thursday
09:30 – 16:00 Friday